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3. ABOUT ORDERS
WHERE IS MY ORDER? Your order is being processed and being shipped. Please remember that built-to-order items tend to take longer to process than standard items. Depending on the items you have purchased, items may be shipping from multiple locations – which can also increase the shipping time. WHY DOES IT TAKE SO LONG TO BUILD MY HELMET? Please remember that built-to-order items are longer to process, produce and ship to you. Printed helmets can take up to an additional 7-10 days. Sometimes parts of your orders may be backordered, and delay the process of completing your order. WHY HAVE I RECEIVED PART OF MY ORDER? You may receive partial shipments when items ship from multiple locations. Portions of your order may be longer in shipping or back ordered. WHY AM I CHARGED TAX? Because Riddell as a company exists in all U.S. states, sales tax is required on all transactions.
4. CUSTOMER SERVICE CONTACT INFORMATION
If you have questions or concerns which are not answered on the website, please contact Riddell at the following: Our postal address is: Riddell 669 Sugar Lane Elyria, Ohio 44035 We can be reached via e-mail at firstname.lastname@example.org or you can reach us by telephone at 1-800-275-5338. If you are inquiring about an existing order you MUST have your order number ready when speaking with a customer service representative. If you are emailing an inquiry about an existing order you MUST put the order number in the subject line. Without an order number our customer service representatives will not be able to look up your order.
5. RECONDITIONING and RECERTIFICATION
For all the information regarding Reconditioning and Recertification check out our Reconditioning and Recertification page.
6. HELMET WARRANTEES
The warranty on helmet shells is five (5) years for polycarbonate varsity helmets and three (3) years for ABS youth helmets, provided there has been normal use and proper maintenance. It is recommended that your helmet be reconditioned every year by a Riddell Factory Authorized Reconditioner. Proper maintenance requires reconditioning of your helmet at least every two (2) years by a NOCSAE Licensed Reconditioner using only new factory replacement liners in the reconditioning process. Evidence of any of the following conditions will operate to void this warranty: 1) Failure to have the helmet reconditioned at least every two (2) years by a NOCSAE Licensed Reconditioner. 2) Installation of used parts instead of new parts whenever a liner replacement is necessary. 3) Where shells have been damaged by a chemical reaction from the use of incompatible materials such as: a. Attachment of a guard, face mask or component of another manufacturer or mismatched material. b. Use of cleaners, waxes or paints of another manufacturer or failure to follow recommended cleaning and painting instructions. 4) Excessive drilling of holes or drilling of any new holes less than ½” from each other or the edge of the shell. 5) Abusive treatments or any use other than the playing of American football. 6) Removal of, or obliteration of, the Warranty label, date code or warning labels. Varsity and youth football helmet component parts are warranted to be free of defects in material and workmanship for a period of one (1) year provided there has been normal use and proper maintenance. This warranty is in lieu of all other warranties, expressed or implied, whether Statutory or otherwise, including any implied warranties of merchantability or fitness for any particular purpose. Manufacturer shall not be liable for any consequential damages resulting from the use of its products. Products covered by these warranties should be returned to the manufacturer, along with evidence of the date of purchase.
7. TERMS AND CONDITIONS
As part of registering with Riddell.com, users agree to accept the terms and conditions established for the website. Please click here for our Terms & Conditions
8. FACE MASKS
The face masks available on our web shop are the most readily available models. There are many models for various helmets that you may see the professionals or certain college players wearing. Some of those face mask models we do not carry in stock, and therefore do not offer online. For more questions about face mask models, please contact Inside Sales at 800-275-5338 Ext. 5, Monday – Friday 8:30am – 4:30pm EST.
9. EYE SHIELDS
Eye Shield compatibility depends on the face mask for the particular helmet.
|S-BAR FACE MASK-OAKLEY EYE SHIELD LIST|
|MODEL||Part Number||Fits||Not Recommended
|Customer must use Oakley clips with wider hole for LW (Light-weight) face masks.|
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